Who are we?

INSIDE-BCN is a trademark under the auspices of INSIDE-BCN SERVICIOS INMOBILIARIOS, S.L., with registered address in Barcelona at Carrer Esparteria No. 1, Local 1, duly entered in the Register of Tourist Companies and Activities of the Government of Catalonia and member of the Professional Association of Tourist Apartment Agents in Barcelona (APARTUR).

What do we offer?

An attractive range of fully-equipped furnished apartments, ready for immediate use, whether for short-, medium- or long-term stays, at very competitive rates.

How to make a booking on INSIDE-BCN

Once you have chosen an apartment and the dates, you should click on "Book" and complete the attached form. To confirm the booking, an advance payment is required, generally 30% of the total rental cost. Said advance payment can be made by credit card, or if you prefer, by bank transfer. Once we receive the advance payment, we will send you a booking confirmation e-mail outlining all the necessary details and instructions. However, if INSIDE-BCN does not receive the payment effectively, the booking cannot be deemed confirmed.

Is payment by credit card secure?

All personal and payment details (including the credit card details) are entered on a secure website (https://) and certified by VeriSign.

When is the booking confirmed?

The booking is confirmed once the advance payment is received and the e-mail confirming said receipt is sent by INSIDE-BCN.

Are refunds given in the event of a booking cancellation?

It depends on the advance notice given. If for any reason (including force majeure) you should have to cancel your reservation, either fully or partially, notice should be given no later than four weeks prior to the date of arrival for your advance payment to be returned in full. If notice of the cancellation is given between three and four weeks prior to the date of arrival, the 30% advance payment is forfeited. If notice of the cancellation is received between two and three weeks prior to the rental date, the 30% advance payment is forfeited and an additional 30% of the total rental cost is liable to be paid. If notice of cancellation is received two weeks or less prior to the rental date, the entire rental cost is liable to be paid. In any event, we recommend you take out travel insurance.

What time can I check into the apartment?

The usual check-in time is from 3 pm to 8 pm Monday to Sunday. An additional charge of 25€ applies to check-ins later than 9 pm and 50€ to check-ins later than midnight. In any event, you must notify INSIDE-BCN of your estimated time of arrival a number of days in advance. Should this information not be provided, INSIDE-BCN accepts no responsibility for any ensuing delays or inconvenience caused to you at check-in.
If you arrive prior to the check-in time and the apartment is not ready for occupancy, you can store your luggage in the office.

When and where can I get the keys to the apartment?

When your booking is confirmed you will receive an e-mail outlining the check-in instructions (meeting place and times). However, bear in mind that most of our check-ins are very simple since they are done directly in our office (Esparteria No. 1, 08003 Barcelona), very close to our apartments. Only check-ins for bookings in the Sants building (Riego no. 39 next to Sants train station) are carried out directly there.

How do I pay the balance of the total cost?

The balance of the total rental cost must be paid in cash or by credit card on entering the apartment.

Do I have to pay a deposit?

If the apartment booked so requires (notification of such will be given on confirming the booking), you have to pay a deposit in cash on entering the apartment. This will be returned on your departure (once the apartment has been inspected and has been left in perfect condition).

Can I bring pets with me?

No, pets are not allowed in the apartments (unless a request is authorised in writing by INSIDE-BCN prior to arrival).

Is there a cot available for my baby?

Yes, there are cots (prams, high chairs, etc.) available for babies. The service is provided free of charge and is available in all the apartments. All you have to do is to let us know in advance.

Do I have to bring anything?

You do not have to bring bed linen or towels. These are available upon your arrival in the apartment.

Is there an Internet connection available in the apartment?

Yes, all the apartments have 24-hour free Internet connection. The Esparteria apartments have a cable connection while the Vidreria and Sants apartments have a wireless connection (for which your computer should have Wi-Fi capability).

Is there a telephone in the apartment?

The apartments do not have landlines. However, if you need one, we can lend you a Spanish mobile phone with a pre-paid card for the duration of your stay.

Cleaning of the apartment

The apartments are cleaned on a weekly basis (including a change of bed linen and towels) free of charge. Should you require additional cleaning services, simply let us know in advance and we will inform you of the cost.

Who should I contact in the event of any problems during my stay?

Should any problems or queries arise with regard to the apartment during your stay, please contact the staff member who has given you the keys and who has given you the corresponding contact details (including the 24-hour emergency telephone number).
In any event, bear in mind that our office (c/ Esparteria no. 1, 08003 Barcelona) is open to the public Monday to Sunday from 10 am to 8 pm.

What safety precautions should be taken?

For precautionary measures, it is advisable that i) you lock the apartment (two turns of the key) and close the windows when you leave (or sleep), and that ii) you are wary of pickpockets, particularly in areas with large numbers of tourists.
The neighbourhoods in which our apartments are located are not dangerous but it is better to be cautious.

Until what time can I stay in the apartment?

You can stay in the apartment until midday (12 pm) on the planned day of departure.

Can I get an invoice?

Yes, of course, all our guests receive their corresponding invoice.